Trust Score
Mixed
- Domain age
- 11 years
- online since 2014
- Reviews
- 32.7K
- customer reviews
- Monthly visits
- 416.7K
- estimate
- Games
- 10
- covered
Summary
U4GM sells game currency, items, accounts, boosting and top-ups for many games. Orders can be refunded unconditionally before completion, but completed orders are not refunded.
Good
- Refund on request before an order is completed, and a full refund if not completed within 72 hours
- Support by live chat, email, Skype and Discord
- Operating companies named with addresses in Hong Kong and the UK
Watch out
- Homepage claims every product and service is 100% safe
- Only a 5-day seller insurance found on some account listings
- No written cover if delivered currency or items are removed
- Ban compensation is mentioned only for powerleveling, without stating what is paid
Recent complaints
Serious problems reported in the latest 1–2★ reviews (last 90 days).
- Scam or fraud claims4 reviews · latest 30 Sept 2026
- Bans or penalties4 reviews · latest 27 Sept 2026
- Paid but not delivered4 reviews · latest 22 Sept 2026
- Refund refused or delayed1 review · latest 6 Sept 2026
Reputation
91/100Transparency
62/100- 0
Honest risk disclosure
The homepage says every product and service is 100% safe, although the GTA accounts page admits a ban risk. source
“We pride ourselves on professionalism, ensuring that every product and service we offer is 100% safe and legitimate.”
- 70
Company and jurisdiction
The site is jointly operated by COOLPLAY TECHNOLOGY CO., LIMITED (Kwun Tong, Hong Kong) and COOLYOUBEST LIMITED (Cambridge, United Kingdom); addresses are given but no registration numbers. source
“Jointly operated by COOLPLAY TECHNOLOGY CO., LIMITED (UNIT 60 3/F YAU LEE CENTER NO.45 HOI YUEN ROAD KWUN TONG KL) and COOLYOUBEST LIMITED (69 Aberdeen Avenue, Cambridge, United Kingdom, CB2 8DL)”
- 100
Ways to reach them
Support is offered by live chat, email, Skype and Discord. source
“Whenever you have any questions, problems, concerns, advice, you can reach us on live chat, Skype, Discord, e-mail.”
Buyer protection
67/100- 50
Rollback and ban policy
The help centre says customers are compensated if their account is destroyed because illegal methods were used during powerleveling; the form of compensation is not specified. source
“And you will also be compensated if your account gets destroyed due to the use of illegal methods during the powerleveling process.”
- 100
Refund for unfinished orders
Buyers can get a refund before an order is completed without conditions, and a full refund if the order is not completed within 72 hours; completed orders are not refunded. source
“1. The buyer could ask for the refund before the order was completed without any condition. 2. We will fully refund the payment back to the buyer when order couldn't be completed in 72 hours.”