ProGuides

Trust Score

Poor

Summary

ProGuides offers video courses and on-demand coaching for games such as League of Legends, Valorant and Fortnite; purchases outside Steam are final.

All purchases outside Steam are final with no refund
No published coach identity or rank verification
Purchased virtual goods such as Credits can be cancelled at the site's discretion with no liability

68/100

Customer review rating
Rating from Trustpilot reviews, weighted by volume source
52
Serious complaints, last 90 days
About 2.7% of reviews report a serious problem source
91

68/100

Company and jurisdiction
Run by State Space Labs, Inc., 7461 South Avenue, Boardman, Ohio; no registration number published. source
“7461 South Avenue, Boardman, OH 44512, help@statespacelabs.com or (347) 903-8016.”
70
Ways to reach them
Support by email at help@statespacelabs.com; a phone number is also listed. source
“For account related questions please email help@statespacelabs.com”
60

0/100

Coach verification
Coaches submit an application that ProGuides may approve or reject; no identity or rank verification process is published. source
“application to ProGuides for approval. You represent and warrant that all information you provide in your application and in response to any”
0
Refund and no-show policy
Outside the Steam Store, all purchases are final and not refundable unless required by law; subscription fees are not refunded on cancellation. source
“ALL PURCHASES ARE FINAL AND YOU WILL NOT BE ABLE TO CANCEL THE PURCHASE AND/OR RECEIVE A REFUND OF YOUR TRANSACTION.”
0