Mistplay
Trust Score
Mixed
- Domain age
- 11 years
- online since 2015
- Reviews
- 5.6K
- customer reviews
- Monthly visits
- 722.8K
- estimate
- Games
- 1
- covered
Summary
Mobile rewards app where users earn Units by playing games and redeem them for gift cards and other rewards. Units expire if none are earned within 180 days.
Good
- Company name and address published in the terms
- Support by email and a support centre
- Pending Gem delays and fraud-related removals are explained in the terms
Watch out
- Units balance can be deleted after 180 days without earning
- No per-offer hold periods stated
Recent complaints
Serious problems reported in the latest 1–2★ reviews (last 90 days).
- Bans or penalties3 reviews · latest 29 Sept 2026
- Paid but not delivered2 reviews · latest 29 Sept 2026
- Scam or fraud claims1 review · latest 18 Sept 2026
Reputation
72/100Transparency
78/100- 70
Company and jurisdiction
Mistplay, Inc., 1001 Boulevard Robert Bourassa, #200, Montréal QC H3B 4L4, registered in Canada; no registration number shown. source
“Mistplay, Inc., with address at 1001 Boulevard Robert Bourassa, #200, Montréal QC H3B 4L4, registered in Canada, and contact email: support@mistplay.com”
- 100
Ways to reach them
Support is reachable by email at support@mistplay.com and through the support centre at support.mistplay.com. source
“If you have questions about Mistplay’s assessment of your account’s compliance with the Rules of Conduct, contact us at https://support.mistplay.com”
Buyer protection
50/100- 50
Hold and reversal rules
The terms explain that Gems can stay pending for several days due to a reporting delay from game partners and that Units can be removed or withheld for fraud or rule violations, but no per-offer hold periods are listed. source
“This delay means it may take several days for Gems to remain in a “pending” status and then show up in your Mistplay account. If Gems do not appear in your account after 14 days, please contact us”