Trust Score

Mixed

Domain age
—
Reviews
3.5K
customer reviews
Monthly visits
3.6M
estimate
Games
1
covered

Review warning. Review platform warning: fake reviews removed, rating suspended. See on Trustpilot

Summary

Market CSGO is a CS2 skin marketplace operated by CRYSTAL FUTURE OÜ in Estonia. If a seller reverses a Steam trade, the buyer is refunded the full amount.

Good

  • Full refund to the buyer when a seller reverses a Steam trade
  • Company name, address and registration number published
  • Support by email and a tech support service

Watch out

  • Withdrawal fees are not stated as fixed amounts; they vary by amount, method and country
  • External withdrawals may take up to 8 calendar days

Reputation

79/100
  • Customer review rating

    Rating from Trustpilot reviews, weighted by volume source

    76
  • Serious complaints, last 90 days

    About 3.3% of reviews report a serious problem source

    88
  • Answers negative reviews

    Answered 88% of 24 negative reviews, avg 8.1 days source

    68

Transparency

100/100
  • Company and jurisdiction

    Operated by CRYSTAL FUTURE OÜ, Laki tn 14a, Kristiine linnaosa, Tallinn, Harju maakond, registration number 14198230. source

    “Market.CSGO is a platform operated by a legal entity CRYSTAL FUTURE OÜ, a legal entity incorporated under the laws of Harju maakond, Tallinn, Kristiine linnaosa, Laki tn 14a, Reg. number: 14198230”
    100
  • Ways to reach them

    Support is reachable by email and through a tech support service on the site. source

    “email: support@dota2.net . Please note – questions by email take longer to review than through the tech support service.”
    100

Buyer protection

85/100
  • Trade reversal protection

    If a seller reverses a trade through Steam trade protection, the buyer is refunded the full amount; seller funds are retained for 8 days after transfer. source

    “If the Seller confirms a sale but afterwards reverses the trade through Steam's Trade Protection: the Buyer is refunded the full amount”
    100
  • Withdrawal terms

    Balances can be withdrawn through payment methods chosen by location; fees are dynamic and depend on amount, method and country, and external payouts may take up to 8 calendar days. source

    “Withdrawal fees are dynamic and depend on the withdrawal amount, method, and user's country.”
    70
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