Trust Score
Good
- Domain age
- 6 years
- online since 2020
- Reviews
- 2.1K
- customer reviews
- Monthly visits
- 382K
- estimate
- Games
- 14
- covered
Summary
igitems is a marketplace where independent sellers offer game accounts, currency, items, keys and boosting. Buyer payments are held by igitems until delivery is confirmed, with a published dispute process.
Good
- Payment held until the buyer confirms delivery
- Published dispute process with escalation deadlines
- Pro-rata refunds for partly delivered orders
- Company name, registration number and address published
Watch out
- Identity verification is not required for all sellers (unverified sellers have capped listings)
- Account recovery cover only within the 10-day claim window
- Risk disclosure calls ban risk generally low
Recent complaints
Serious problems reported in the latest 1–2★ reviews (last 90 days).
- Bans or penalties2 reviews · latest 24 Sept 2026
- Scam or fraud claims2 reviews · latest 8 Sept 2026
- Account or balance locked1 review · latest 21 Sept 2026
Reputation
91/100Transparency
92/100- 60
Honest risk disclosure
The boosting FAQ says boosting violates most games' terms of service and that risk exists, described as generally low and rising with frequency. source
“Boosting violates the terms of service of most competitive games. Risk is generally low for one-off orders but increases with frequency.”
- 100
Company and jurisdiction
IGITEMS LIMITED, registration number 76508000, Flat 2401-16, Wing Shing Industrial Building, 26 Ng Fong Street, Kwun Tong, Hong Kong. source
“IGITEMS LIMITED (76508000) Flat 2401-16, Wing Shing Industrial Building”
- 100
Ways to reach them
Support can be reached by live chat and by email at support@igitems.com. source
“If you disagree with a resolution or believe the system reached the wrong outcome, contact LiveChat or write to support@igitems.com .”
Buyer protection
80/100- 100
Escrow until delivery
Buyer payments are held by igitems and released to the seller only after the buyer confirms delivery. source
“Payment held in escrow Your payment stays with igitems and is only released after you confirm delivery.”
- 50
Seller verification
Sellers can complete an identity check for a verified badge; unverified sellers may still list, limited to 2 offers capped at $100 each. source
“Verification is the platform-confirmed identity check that sits behind a seller's verified badge. Unverified sellers operate under hard caps designed to protect you from anonymous high-value listings.”
- 100
Dispute handling
Disputes can be escalated to staff after 24 hours and escalate automatically on 24 hours of seller silence, 3 days of inactivity, or after 10 days. source
“You can escalate the case to igitems staff 24 hours after opening it, and igPlus members can escalate straight away. A case also escalates on its own if the seller has not replied within 24 hours, if either side goes quiet for 3 days, or after 10 days.”