Humble Bundle

Trust Score

Poor

Domain age: 15 years; online since 2010
Reviews: 2.2K; customer reviews
Monthly visits: 11.5M; estimate
Games: 1; covered

Summary

Humble Bundle sells game, book and software bundles and store keys, with part of the money going to charity. The terms say any account termination, including at Humble's discretion, forfeits the Humble Wallet balance.

Good

Written replacement, credit or refund for keys that cannot be activated
Company name and address published
Ticket-based support

Watch out

Humble Wallet balance forfeited on any account termination
No registration number published
No general support email published

Recent complaints

Serious problems reported in the latest 1–2★ reviews (last 90 days).

Scam or fraud claims5 reviews · latest 18 Sept 2026
Paid but not delivered3 reviews · latest 2 Sept 2026
Refund refused or delayed1 review · latest 29 Sept 2026
Account taken back after purchase1 review · latest 23 Aug 2026

Reputation

5/100

Customer review rating
Rating from Trustpilot reviews, weighted by volume source
0
Serious complaints, last 90 days
About 17.2% of reviews report a serious problem source
15
Answers negative reviews
Answered 0% of 98 negative reviews, avg 0.0 days source
0

Transparency

68/100

Company and jurisdiction
Humble Bundle, Inc., a Delaware corporation with an office at 360 Park Ave S, Floor 17, New York, NY 10010; no registration number published. source
“HUMBLE BUNDLE, INC. IS A DELAWARE CORPORATION WITH AN OFFICE AT 360 Park Ave S, Floor 17, New York, NY 10010”
70
Ways to reach them
Support requests go through a ticket form on the support site; the only email shown is for privacy requests. source
“activation of a Product, you should contact us at https://support.humblebundle.com/hc/requests/new”
60

Buyer protection

100/100

Invalid or revoked key policy
If a product cannot be activated within a reasonable period, Humble Bundle provides a replacement, store credit or refund at its discretion. source
“be activated within a reasonable period will be either replacement of such Product, store credit or refund, as determined by Humble Bundle in its sole discretion.”
100